Communication is an operating workflow
Executive communication touches correspondence, records, information requests, scheduling, and document preparation. Treating it as a workflow makes support easier to govern. [1][2]
When messages move through too many channels without ownership, leaders lose context and stakeholders wait for decisions that may already have been made elsewhere. [3]
Support model
Support can triage requests, prepare draft replies, maintain response templates, flag sensitive topics, route approvals, and record commitments from important stakeholder exchanges. [2]
AI can help summarize and draft communication, but executive voice, confidentiality, and high consequence messages require human review rules. [4][3]
Governance
The team should define which messages support may answer, which may be drafted only, which require escalation, and which should never leave the executive's direct control. [5]
A useful article should give prospective clients a concrete way to convert communication volume into permissions, review paths, and service levels. [6]
Sources
- Secretaries and Administrative Assistants, U.S. Bureau of Labor Statistics, Occupational Outlook Handbook.
- Executive Secretaries and Executive Administrative Assistants, O*NET OnLine.
- 2024 Work Trend Index Annual Report, Microsoft and LinkedIn.
- The economic potential of generative AI, McKinsey Global Institute.
- Creating helpful, reliable, people first content, Google Search Central.
- Search Engine Optimization Starter Guide, Google Search Central.
- Executive Secretaries and Executive Administrative Assistants, U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.
- Business Formation Statistics, U.S. Census Bureau.
- Nonfarm Business Sector: Labor Productivity, Federal Reserve Economic Data.
- Productivity Statistics, OECD Data Explorer.
- World Development Indicators, World Bank DataBank.
- ILOSTAT Labour Statistics, International Labour Organization.
- Dear Manager, You Are Holding Too Many Meetings, Harvard Business Review.
Apply the research
Use the finding to frame one question for your own team: which support work is currently invisible, and who should own the next step? A scoped consultation can turn that question into a practical role.
Turn the finding into a support scope.
Bring the workflow that feels hardest to see. We will help define the role, the evidence it should maintain, and the decisions that stay with leadership.
Talk through the role