Review preparation quality, response windows, missed handoffs, rework, unresolved
Review preparation quality, response windows, missed handoffs, rework, unresolved approvals, and boundary questions. These measures connect the support function to work leaders can recognize.
Read each measure with context
Read each measure with context. A slower response may be correct when a sensitive request needed approval, while a fast response may still be wrong if it created an unauthorized commitment.
Choose one process change after the review and name its owner
Choose one process change after the review and name its owner. Small changes to a rule or template are easier to test than a broad request for better support.
Related resources
Read also: executive support KPI dashboard and executive support service level agreement.
Frequently asked questions
What should support own?
Support should own recurring coordination and preparation with a clear output, owner, and escalation boundary.
When should support escalate?
Escalate when work creates a new commitment, involves sensitive information, exceeds agreed authority, or has no accountable decision-maker.
How should the workflow improve?
Review real misses and rework, then change one rule, template, or handoff that addresses the evidence.
Ready to define the role?
Use a recent leadership week to scope the support that would make the biggest difference. The consultation is a working conversation, not a generic pitch.
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