The best executive support metrics connect to leadership friction
The best executive support metrics connect to leadership friction. Track meeting readiness, follow up completion, response windows, reschedule volume, unresolved approvals, travel friction, and document retrieval time.
Avoid vanity metrics that reward activity without quality
Avoid vanity metrics that reward activity without quality. A full calendar, many messages processed, or a long task list does not prove the executive team is operating better.
Review the dashboard with the executive monthly
Review the dashboard with the executive monthly. Use it to improve rules, adjust capacity, add escalation paths, and decide whether support should own more of the operating system.
Related resources
Frequently asked questions
Should one assistant support the whole executive team?
Sometimes. It works when priorities are clear and executives share one operating rhythm.
What should happen before a consult?
List the meetings, inbox rules, recurring reports, and decisions that need support.
Ready to define the role?
Use a recent leadership week to scope the support that would make the biggest difference. The consultation is a working conversation, not a generic pitch.
Book a consultation