Executive support escalation ladder
A plain-language ladder for deciding when routine support should pause and ask for direction.
In this guide
- Define the executive support outcome
- Match role scope to leadership cadence
- Use a structured selection process
Define the role
Set levels for routine execution, recommendation, approval, and urgent escalation. Give each level an example and state what context must accompany the handoff.
Set the operating model
Use consequence, sensitivity, authority, and reversibility as tests. Speed alone should not move a request into a higher decision level.
Choose with care
Review escalations for patterns. Frequent pauses may show that the rule needs better examples, while missed escalations require a narrower boundary.
Related resources
FAQ
Should one assistant support the whole executive team?
Sometimes. It works when priorities are clear and executives share one operating rhythm.
What should happen before a consult?
List the meetings, inbox rules, recurring reports, and decisions that need support.
Discuss executive support